We stand behind our products so strongly that we offer a full 60 day 100% satisfaction guarantee, aka the High Five Guarantee. Yes, we are that sure you will love our products :) Both exchanges and returns are free.
Our guarantee is based on something as simple as a handshake – the deal that you'll be satisfied with your purchase, and if you're not, we'll make it right. We guarantee that we'll hold up our end of the bargain. It's just how we do business and we are here to help.
Received a faulty item?
We're really sorry to hear this! In the unlikely event that you've received a faulty item, please get in touch with our support team here who will get this sorted for you.
Need to exchange sizes or even items?
No problem at all. If you would like to exchange your item for a different size or for a different item please do let us know and we will make it happen.
Need to return something?
Let’s face it, returns can be a bit of a nuisance. You’ve ordered something, and now you’ve got to send it back. Yawn. But don’t panic, here at I AM SUPERHERO we’ve worked hard to ensure this process is as seamless as possible.
I AM SUPERHERO Return & Exchange Policy
Something not right? No problem. Let us know and we’ll get it straightened out.
- Item(s) must be unworn & unwashed. You know what we mean guys; keep it free of stains and signs of wear. All labels must still be attached to return the goods.
- Item(s) cannot be returned if the care label or hang tag has been cut/removed.
- Items must be sent in their original packaging
- All items are thoroughly inspected before any action is taken.
- You have 30 days from the date you received your items to make a return or exchange.
All returns & exchanges must be registered through our Returns & Refunds Portal and will be reviewed before approval by our customer support. This is to ensure the returns process is as speedy and simple as possible. Please don’t send the items back to the origin address as those will be returned to you automatically.
If you need more information on registering your return or exchange contact us here.