F.A.Q.

HOW CAN I MAKE SURE I ORDERED THE RIGHT SIZE OF THE SHIRT?

Each of the apparel products has the SIZE GUIDE tab on their product page which displays the table with usually the 4 key sizing measurements similar to this one:

NOTE: Table above is for information purposes only, depending on the shirt brand, sizing guide table can be different and can have only subset of the above mentioned 4 key sizing parameters. 

In order to minimize the risk of ordering a wrong size, you should take manually measures of CHEST, SHOULDER, LENGTH and SLEEVE in the following way as visually represented on the following images for both long and short sleeve compression shirts:


After taking measurements, compare and match your measurements with the closest ones in the sizing guide table, allowing 1-3 cm (0.39-1.18 inch) error in order to get the perfect size.

The images above are only guiding principles containing all of the sizing parameters but depending on the shirt manufacturer, some of our shirts in the SIZE GUIDE chart require only measuring some of the sizing parameters displayed on the images and not all of them (i.e. only SLEEVE & LENGTH or SLEEVE, CHEST and LENGTH etc.).

Pay attention to the shirt’s size chart: Different compression shirts follow different size standards. It is important that you look at the size chart of the shirt you are interested in on its product page (SIZE GUIDE tab underneath the description) first to see which size fits you best.

Consider a larger size: Compression shirts are meant to be worn tight becoming your second skin for its maximum effects. But if it is your first time to wear compression clothing, you can always choose one size larger shirt compared to the sizing guide size so that you will not feel like being squeezed while wearing the shirt.

 

HOW CAN I MAKE SURE I ORDERED THE RIGHT SIZE OF THE LEGGINGS/PANTS?

Each of the superhero leggings/pants/tights products has the SIZE GUIDE tab on their product pages underneath the description section which displays the table usually with the 5 key sizing parameters similar to this one:

NOTE:

The table above is for information purposes only, depending on the leggings/pants/tights brand, sizing guide table can be different and can have only subset (i.e. LENGTH and WAIST WIDTH etc.) of the above mentioned 5 key sizing parameters

In order to minimize the risk of ordering a wrong size, you should take manually measures of sizing parameters in the following way as visually represented on the following image:

WAIST: Measure around your natural waistline — right where your hips start at the narrowest part of the waist, keeping the measuring tape horizontal. Be careful not to squeeze too tight to allow a little give.

HIPS: With your feet together, measure around the fullest part of your hips, keeping the measuring tape horizontal to ensure you'll have enough room to move comfortably.

LENGTHMeasure from the to of your inner leg along the inside to the bottom of your leg.

TIP #1
If one of your measurements is on the borderline between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit. In general, we recommend the smaller size. Why? Because the benefits of compression are better realized when the shirt or legging is truly snug. While it may take a little extra care to get them on, your feet and legs will feel the difference. But if you have never worn compression leggings before, you can always choose larger size  so that you will not feel like being squeezed while wearing the leggings.

TIP #2
If your measurements for hips and waist correspond to two different suggested sizes, order the one indicated by your hip measurement.

TIP #3
If you've never worn compression clothing before, expect it to feel tighter than you're used to. You'll also feel better than you're used to feeling at the end of the day.

 

WHEN CAN I EXPECT MY ORDER TO BE SHIPPED AFTER MAKING AN ORDER?

As soon as you make the order you will receive the confirmation email which means your order is securely received. Your order will be processed and shipped within 3-7 dayslatest,  but usually the very next day after you make the order. As soon as the order is shipped, you will receive an additional email with shipping confirmation including your order tracking code and details on how to track the shipping status of the order.

 

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same warehouse, part of it is stored in our USA warehouse and some of it in China. It may take anywhere from 10 - 40 days on average as we don't have Flash Gordon at our disposal, unfortunately :) Shipping time is also highly dependent on the customs and import process in your country.

In general, most typical shipping times for different countires are listed below, also we measure shipping times in reallity based on real shipping data of the thousands of orders we shipped so far and state them in the brackets:

  • USA:Between 5-15 days (8 days on average)
  • Canada: Between 10-20 days (11 days on average)
  • Europe: Between 5-15 days (10 days on average)
  • Australia: Between 10-20 days (12 days on average)
  • All Others: Between 10-30 days

As soon as your order is shipped, you will receive the shipping confirmation email including the tracking code. You can track the status of your order at any time using the TRACK ORDER menu on our website or simply by clicking HERE

 

WHEN CAN I EXPECT TO RECEIVE TRACKING INFORMATION? I HAVEN'T RECEIVED IT IN MY ORDER CONFIRMATION EMAIL. 

Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you haven't received it within a week's time frame, first we would advise to check your spam/junk folder just in case Joker had put it there :) and double check you have entered your correct email address upon ordering. If nothing is there, please contact us directly either using the contact form in the CONTACT US section or directly via following email hello@iamsuperhero.com and we will assist you! 

NOTE: Depending on the destination country, in really rare occasions we might need to use a postal carrier which does not supply tracking information so you might not receive the tracking code within the shipping email that will be sent out as soon as your order is shipped.

 

WHERE DO YOU SHIP FROM?

All of our inventory is shipped from one of our warehouses located either in USA, Europe or Asia depending on the product ordered. With that being said, sometimes your order may come in different packages at different times as we might ship your multiple items individually in order for you to received it quicker.

 

REFUNDS/EXCHANGE POLICY

We have an amazing customer support team of superheroes whose biggest power is willingness to help, and your satisfaction is our top priority. We offer a 100% satisfaction guarantee and if for any reason you are not satisfied, you can return the item to us in its original condition for a refund or an exchange. Before mailing the item back to us, please contact us for the detailed return/exchange instructions. Depending on your request, we will either exchange the item or refund your money (without shipping and handling fees).

 

DO YOU WORK WITH BLOGGERS, SOCIAL MEDIA INFLUENCERS, MODELS ETC.?

Generally, yes, if you are interested in some type of collaboration, please send us your information, link to your social media account and any other helpful information to hello@iamsuperhero.com and we will get back to you.